DMflow.chat 1.0.24 Release: New Features and Enhanced Experience

DMflow.chat introduced two significant version updates (1.0.24 and 1.0.23) in August 2024, bringing multiple new features and improvements to users. This article will detail these updates, helping you fully utilize the latest features of DMflow.chat to enhance customer service efficiency and quality.

Version 1.0.24 Update: Enhanced Agent Control and Omnichannel Design

Web Crawling Optimization

In version 1.0.24, DMflow.chat adjusted and corrected the web crawling conditions. This improvement helps to more accurately obtain web content, increasing the accuracy and efficiency of information retrieval.

Stop Agent Function

The new version introduced a stop agent function, allowing administrators to forcibly close the human customer service status. This feature applies to Facebook Page Inbox but not Instagram. It provides more flexible human resource management options for customer service teams.

Omnichannel Design Function

Version 1.0.24 added a “Design” function supporting content creation for all channels (except web). Users can now easily create and send:

• Text
• Images
• Voice messages
• Videos
• Files
• Cards
• Multiple cards Notably, files can be directly selected, greatly simplifying the content creation process.

Human Customer Service Call Optimization

The system optimized the display of human customer service calls. New calls will move to the top, while ongoing conversations remain in their original positions. This improvement helps customer service representatives respond more quickly to new customer needs.

Version 1.0.23 Update: Document Processing and User Interface Optimization

Document Q&A Function Improvement

Version 1.0.23 fixed a significant issue with document Q&A when extracting sitemaps. The system can now correctly update the content of old web pages, ensuring that the document Q&A function uses the most up-to-date and accurate information.

User Interface Optimization

The new version made significant improvements to the UI design:

• Extensive use of rounded corner design
• Overall screen optimization These changes not only enhance visual aesthetics but also improve the comfort of the user experience.

Public Link Function

Version 1.0.23 added a “Public Link” function, allowing users to easily obtain URLs for files. This brings great convenience to file sharing and collaboration.

Sitemap/RSS/Atom Filtering Function

The new version added filtering capabilities when processing sitemaps, RSS, and atom feeds. Users can now filter based on the following conditions:

• Title
• Content
• Link (only applicable to XML format) This feature greatly improves the precision and efficiency of information retrieval.

Conclusion

These two updates of DMflow.chat bring users rich new features and significant experience improvements. From enhanced agent control to comprehensive design tools, optimized UI, and improved document processing capabilities, each update aims to increase work efficiency and user satisfaction. We recommend all users to update to the latest version promptly to fully utilize these new features and further improve customer service quality.

If you encounter any issues or have any suggestions during use, please feel free to contact the DMflow.chat support team. We will continue to listen to users’ voices, constantly improve and innovate to provide you with the best customer service solutions.