Version 1.0.42 Release Notes

We are excited to announce Version 1.0.42, introducing the Human Agent Priority Feature to ensure faster resolution of user queries. Here’s a detailed breakdown of this update:

Human Agent Priority Feature

This update emphasizes prioritizing human agents for handling inquiries, avoiding unnecessary delays caused by chatbot workflows in specific scenarios. Below are the key details:

1. First-Time Visitors Marked as Blocked Users:
   • Chatbots will not trigger response workflows. Instead, users are directed to human agents for immediate assistance.
2. Blocked Users in Web Chat:
   • Chatbot responses are automatically suppressed.
   • Blocked users’ messages will not be directly forwarded to agents, but their records are logged for future review.
3. Inquiries from Other Channels:
   • These will be directly routed to the live agent support section.
   • A manual unblock action by agents or authorized admins is required to re-enable chatbot responses.

These features aim to ensure that visitors meeting specific criteria gain access to chatbots and address challenges such as first-reply monetization in multi-channel support.

System Upgrades and Bug Fixes

• Improved Chatbot Workflows:
  • Supports additional memory types, including user, sys_user, session, and conversation.
  • String type inputs now support regular expressions (regex).
  • Regex limit increased from 52 to 255, allowing for more complex data handling.
• Enhanced Resource Node Parameters:
  • sys_user now supports additional parameters such as email, username, and phone, enriching user data profiles.
• Bug Fixes:
  • Fixed an issue where users were not removed from original groups during group transfers, ensuring precise group management.
• Improved Live Chat Interface:
  • Enhanced layout and presentation for a more user-friendly interaction experience.

Conclusion

Version 1.0.42 is focused on enhancing user satisfaction, particularly through the Human Agent Priority Feature, ensuring faster and smoother issue resolution. We remain committed to optimizing system features and delivering smarter, more personalized service experiences.

If you have any questions or feedback, feel free to reach out to us!

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