Let’s start
a conversation.
Have a question, an idea, or a workflow you’d like to build? We’d love to hear about it.
When we’re here
Monday–Friday, excluding holidays
10:00–11:00 & 13:00–15:00 (GMT+8)
Tell us what’s on your mind.
How to request a refund?
We offer a 14-day trial period. Refunds will be processed back to the original payment account, calculated based on the subscription usage ratio and processing fees.
Please note: Service fees, customization fees, and AI credits are non-refundable.
If you have any disputes, please contact us at [email protected], and our billing specialist will assist you.
What is included in third-party integration fees?
Third-party integration fees do not include:
- Any third-party authentication fees configured in LINE Push or triggers
- Additional costs incurred from using API Tokens
These fees are to be paid separately by you. Thank you for your understanding.
What should I do if my AI credits run out?
If your AI credits run out, you can purchase more credits directly within the app! We offer various credit packages for flexible options.
Additionally, our graphical flow-based response feature is completely free for you to use.
Which platforms does the chatbot support?
Our chatbot currently supports the following major platforms:
- Messenger
- Telegram
- LINE
We are also continuously expanding platform support to meet more user needs. Stay tuned!
How can I evaluate the chatbot’s performance?
Our built-in real-time data analytics reports allow you to track:
- Interaction data
- User feedback
- Conversion rates
This helps you monitor your chatbot’s performance and optimize your marketing strategies.
How is data security ensured?
We prioritize your data security with the following measures:
- SSL encryption for data transmission
- Encrypted storage for static data
- No data sharing with third parties
- Regular security audits and updates
Your information is safe with us!
Will my data be used to train the AI model?
We use a data non-sharing approach. Your data will not be used for AI model training, and your business interests will not be compromised. Rest assured!
How to prevent chatbot abuse on web chat?
You can prevent abuse through the following methods:
- Set request rate limits: Control the number of requests each user can make per hour
- Domain allowlists: Restrict which frontend domains are allowed
- Block visitors: Manually block suspicious users
- AI credit limits: Manage the maximum AI credit consumption
Multiple layers of protection keep your service running smoothly!